Useful Information about Your Stay with Us

An upcoming hospital stay can raise a variety of questions and concerns. With the following information we would therefore like to provide important details about admission to our facility.

If you need further information, please contact us at:
T: +43 1 360 66-5500, -5544 or -5545
E: anmeldung@pkd.at

Worth knowing from A to Z

Registration / admission

At the beginning of your stay, please come to the admission office first. It is located on the ground floor, to the left of the entrance. When you have completed check-in, you will be accompanied to your room upon request.

When checking in please bring the following:

For your medical care:

  • relevant previous findings
  • appropriate X-ray images check-in
  • Medical history (if any)
  • Blood group card (if present)

For your administrative support / registration:

  • e-Card (card with your Austrian Social Security number, if available)
  • Austrian policy number of your private health insurance (or private health insurance card)
  • Reimbursement agreement with your non-Austrian private health care provider or deposit

A deposit is required for all patients without private health insurance.

Foreign insurance companies - direct reimbursement contracts

There are direct reimbursement contracts between Döbling Private Hospital and exclusively the following foreign private insurance companies:

  • AHA Insurance
  • AIA April International Assistance
  • AIOI Insurance
  • AIU Insurance
  • Allianz Worldwide
  • AXA
  • BUPA
  • CIGNA
  • Henner GMC
  • HTH Worldwide
  • NIPPONKOA Insurance
  • Redbridge
  • SOS International
  • SUMIS Insurance

Direct billing means that Döbling Private Hospital will send the bill for the cost incurred from the hospital stay directly to the health care provider in question.

Bathrobe and hair dryer

It is not necessary to bring your own bathrobe and hair dryer when staying with us. A bathrobe is available to you upon arrival in your room. In the bathroom you will also find a hairdryer. If you need a portable hair dryer, for example with absolute bed rest, please contact a nursing assistant.

Cash machine

A cash machine is available in the reception area.

Debit and credit cards

We accept Austrian debit cards and all major credit cards.

Guest / accompanying person

Occasionally it is necessary or desirable to have an accompanying person stay in the room with the patient, for example, if the patient is a child or an elderly person, or simply because a trusted person should be present. Please feel free to discuss this option with our staff at the admission office.

Visiting hours

There are no fixed visiting hours at our hospital. However, because you need your sleep, we recommend you receive your visitors between 8:00 am and 10:00 pm. We also ask you to please be considerate of the other patients in your room. From time to time we have to ask visitors to leave the room for a short time due to certain nursing and medical activities. Otherwise visitors are always welcome, as they are proven to be beneficial to the recovery.

Safe deposit

Upon admission you will be asked to sign a statement acknowledging that Döbling Private Hospital is not liable for any lost or stolen monies and / or valuables. However, your room is equipped with a lockable closet to which only you will have the key. We ask that you keep your purse and other valuables there. During surgery, you may ask a nurse to hold on to the key for you. In addition, you may take advantage of the safe deposit box which can be found in each room to securely store your valuables. A user's manual for the safe can be found in each room.
 
Large amounts of money can also be deposited with the Admission Office. Please note that this service is only available during office hours, i.e. Monday through Thursday from 8:00 am to 4:00 pm and Fridays from 8.00 am to 3:00 pm.

Discharge

Discharge from our hospital is not bound by office hours. You can check out every day around the clock, even on weekends.

Please settle your telephone bill, if applicable, at the reception – otherwise we will send your telephone bill to you by mail. You can pay in cash, by Austrian debit or any major credit card.

If you are a self-paying patient, we ask you to pay your bill at the Admission Office.

Hairdressing, manicure and pedicure

During your stay at our private hospital, you may feel the need to pamper yourself. Hairdressing, manicure and pedicure can always be arranged for you. Simply make your wishes known at the nurses' station and we will gladly make an appointment for you.

Nearby Hotels

If your relatives want to stay close-by during your hospital stay, you may refer to the following selection of apartments and hotels in Vienna's districts 1, 9, 17, 19 and 20.

Apartments Graf Sobieski
Sobieskigasse 36
1090 Wien 
T: +43 650 340 94 24
E: vienna@sobieski-apartments.at
W: www.sobieski-apartments.at

Apartement Vindobona
Bloschgasse 13
1190 Wien
T: +43 650 340 94 24
E: vienna@ellers.eu
W: http://188.21.67.110/Apartment-Vindobona-Vienna/

Appartement Pfaffenberger
Zahnradbahnstraße 5
1190 Wien
T: +43 676 412 18 43
E: gerlinde.pfaffenberger1@chello.at
W: www.kurzzeit-apartment-nussdorf.at

Appartements OrchideenPark
Püchlgasse 1A-1D
1190 Wien
T: +43 1 236 29 88-10
E: concierge@orchideenpark.at
W: www.ig-boardinghouse.at

Appartements Riemergasse
Riemergasse 8
1010 Wien
T: +43 1 512 72 20
E: office@riemergasse.at
W: www.riemergasse.at

Arkadenhof
Viriotgasse 5
1090 Wien
T: +43 1 310 08 37
E: office@arkadenhof.com
W: www.arkadenhof.com

Austria Trend Hotel Albatros
Liechtensteinstraße 89
1090 Wien
T: +43 1 317 35 08
E: albatross@austria-trend.at
W: www.austria-trend.at

Gartenhotel Glanzing
Glanzinggasse 23
1190 Wien
T: +43 1 470 42 72
E: kleemann@gartenhotel-glanzing.at
W: www.gartenhotel-glanzing.at

Harry's Home Hotels - Design Hotel
Handelskai 94-96
1200 Wien
T: +43 1 330 36 36
E: wien@harrys-home.com
W: www.harrys-home.com

Hotel Donauwalzer
Ottakringerstraße 5
1170 Wien
T: +43 1 405 76 45
E: info@donauwalzer.at
W: www.donauwalzer.at

Hotel Harmonie Vienna
Harmoniegasse 5-7
1090 Wien
T: +43 1 317 66 04-71
E: sales@harmonie-vienna.at
W: www.harmonie-vienna.at

Hotel Ibis Styles Wien City
Döblinger Hauptstraße 2
1190 Wien
T: +43 1 404 19-444
E: reservierung@ibisstyleswien.com
W: www.ibisstyleswien.com

Hotel Kaiser Franz Joseph
Sieveringerstraße 4
1190 Wien
T: +43 1 329 00 
E: reservierung.kfj@derag.de
W: www.deraghotels.de/hotels-wien/hotel-kaiser-franz-joseph-wien.html

Hotel Modul
Peter Jordan-Straße 78
1190 Wien
T: +43 1 476 60
E: modulhotel@wkw.at
W: www.hotelmodul.at

Hotel Palais Hansen 
Schottenring 24 
1010 Wien 
T: +43 1 236 10 00
W: www.kempinski.com/de/wien/palais-hansen

Hotel Park Villa
Hasenauerstrasse 12
1190 Wien
T: +43 1 367 57 00
E: hotel@parkvilla.at
W: www.parkvilla.at

Hotel Schild
Neustift am Walde 97-99
1190 Wien
T: +43 1 440 40 44
E: office@hotel-schild.at
W: www.hotel-schild.at

MONDIAL Appartmement-Hotel
Alserbachstraße/Pfluggasse 1
1090 Wien
T: +43 1 310 71 80
E: apartment@mondial.at
W: www.mondial.at/apartment

SENATOR Hotel Vienna
Hernalser Hauptstraße 105
1170 Wien
T: +43 1 488 08
E: info@senator-hotel.eu
W: www.senator-hotel.eu

Internet Access

Free access to W-LAN is available in all areas of Döbling Private Hospital. Using your laptop or mobile device you can surf the internet in every room or even in our garden.

Kindergarten

Who will look after your child if you need to stay at the hospital? If this issue becomes a problem, we have the solution for you: children ages 1-8 can be cared for in our "Harmony" kindergarten on a daily basis. This nursery is located across the street from our clinic and is open Monday through Friday from 7.00 am to 5 pm. The cost of care, including 3 meals from our own kitchen, is EUR 25, - per day.

Kindergarten "HARMONY"
Director: Monika Ziegler
1190 Vienna, Heiligenstadt Route 40
(Diagonally opposite the Döbling Private Hospital)
T: +43 1 367 71 72

Parking / Garage

In front of our building there is short-term street parking available. Additionally, there is paid parking right across the street inside a modern, 24 hour parking garage. Read more about parking fees at Parkgarage DöbLink (PDF, German text).

Newspapers and Books

During your stay with us you won't have to miss out on your daily newspaper. You will receive a free copy with breakfast. Other magazines can be purchased from a newspaper vendor, who comes by the hospital every morning.

Supplementary Insurance - Direct Reimbursement Contracts

Direct reimbursement contracts exist between Döbling Private Hospital and the following Austrian private health care providers:

  • UNIQA Österreich Versicherungen AG
  • Wiener Städtische Versicherung AG – Vienna Insurance Group
  • Merkur Versicherung AG
  • Generali Versicherung AG
  • Allianz Elementar Versicherungs AG
  • MuKi Versicherungsverein auf Gegenseitigkeit
  • Donau Versicherung AG – Vienna Insurance Group

Direct billing means that Döbling Private Hospital will send the bill for the cost incurred from the hospital stay directly to the health care provider in question.