Focus On Quality
Döbling Private Hospital ranks among Vienna's top private hospitals treating more than 14,000 patients from home and abroad each year.
For years, Döbling Private Hospital has been a pioneer in quality assurance for patients. The benefits to patients are obvious: medical services are made comparable and the identification of possible weaknesses is made possible.
Medical outcome quality
When patients choose a hospital, they want to go where they will receive the best medical care. This information is hard to come by, though. Measuring medical outcome quality is a difficult task since the basic prerequisites for an operation or a treatment are different for each individual.
Nevertheless the PremiQaMed private hospitals have taken on this challenging task and has begun by surveying the number of wounds that become infected by hospital as a preliminary indicator of medical outcome quality. Everything should nominally be done to prevent these infections, so the figure should approach zero. The figure below shows the values for PremiQaMed private hospitals compared to the international nominal values.
Rate of infection for selected operations
|Type of surgical intervention||Nominal value||PremiQaMed Hospitals value 2017|
Döbling Private Hospital's obstetrics department was the first in Austria to be certified according to ISO 9001. Especially for an attending physician hospital, analysis of interfaces and processes and their documentation are of utmost importance. They are the basis for ensuring a speedy implementation of decisions and thus guaranteeing safety for mother and child.
Döbling Outpatient Clinic also successfully underwent the ISO certification process.
Döbling Private Hospital is among 820 other Viennese companies to not only protect our environment but also achieve significant savings in cost– so far already more than 68 million Euros total. This award is worn rather proudly for a reason.
Austrian Mark of Quality in Health Tourism - Best Health Austria
In 2008, Döbling Private Hospital successfully underwent a quality test conducted by Best Health Austria (BHA) and was awarded the "Austrian Mark of Quality in Health Tourism - Best Health Austria".
It is BHA's goal to make Austria Europe's number one health destination. The backbone of this effort is a quality mark of a government-accredited, independent organization, for which specific criteria must be met in the previously unregulated field of health and wellness hotels, rehabilitation establishments and hospitals. The standards of Best Health Austria put a special focus on the respective companies' so-called "soft factors", such as service quality, staff training, expert advice and competent holistic interdisciplinary care of patients.
More information: www.besthealthaustria.com
Top rating in Austria's Hospital Guide
With four out of five points, Döbling Private Hospital ranked highest in the 2008 Austrian Hospital Guide.
Independent assessors put the following criteria under the microscope: service processes, internal staff expertise, infrastructure, sanitation, service facilities for special offers, food and certificates / labels / national awards. Special attention was paid to service staff and service processes.
The Hospital Guide's summarizing statement about Döbling Private Hospital: "Rosamunde Pilcher would be very pleased with the English country house style, but not just her! The tasteful ambience and the friendly service can make even long-term stays comfortable."