Coronavirus: Our protective measures

Useful Information about Your Stay with Us

We have put together all the most useful information for your stay with us. If you don’t find all the answers to your questions, please contact us at:

T: +43 1 360 66-5500, -5544 or -5545
E: anmeldung@pkd.at

Worth knowing from A to Z

Registration / admission

If you have chosen Döbling Private Hospital for your treatment in consultation with your attending physician, they will contact our Admission office to make the necessary arrangements (bed, operating room).

You can find more information under the menu item Registration, admission.

Foreign insurance companies - direct reimbursement contracts

There are direct reimbursement contracts between Döbling Private Hospital and exclusively the following foreign private insurance companies:

  • AHA Insurance
  • AIA April International Assistance
  • AIOI Insurance
  • AIU Insurance
  • Allianz Worldwide
  • AXA
  • BUPA
  • CIGNA
  • Henner GMC
  • HTH Worldwide
  • NIPPONKOA Insurance
  • Redbridge
  • SOS International
  • SUMIS Insurance

Direct billing means that Döbling Private Hospital will send the bill for the cost incurred from the hospital stay directly to the health care provider in question.

Bathrobe, hairdryer

A bathrobe is available from our staff on request. In the bathroom, you will find a hairdryer. If you need a portable hairdryer, for example with absolute bed rest, please contact a nursing assistant.

Cash machine

A cash machine is available in the reception area.

Debit and credit cards

We accept Austrian debit cards and all major credit cards.

Accompanying person – PLEASE NOTE: Special regulations are currently in place!

See Information on measures for protection against coronavirus


Occasionally it is necessary or desirable to have an accompanying person stay in the room with the patient, for example, if the patient is a child or an elderly person, or simply because a trusted person should be present. Please feel free to discuss this option with our staff at the admission office.

Visitors – PLEASE NOTE: Special regulations are currently in place!

See Information on measures for protection against coronavirus


There are no fixed visiting hours at our hospital. However, because you need your sleep, we recommend you receive your visitors between 8:00 am and 10:00 pm. We also ask you to please be considerate of the other patients in your room. From time to time we have to ask visitors to leave the room for a short time due to certain nursing and medical activities. Otherwise visitors are always welcome, as they are proven to be beneficial to the recovery.

Discharge

In consultation with your attending physician, you may be discharged from our hospital at any time of day or night – even on weekends!

You will receive a confirmation of your stay from the nursing staff in your ward along with your other discharge papers.

You can find more information under the menu item Discharge.

Taking photos and videos

We are committed to protecting our patients’ privacy. For this reason we do not allow photography or filming within the hospital premises. This measure also serves to protect the personal rights of all individuals in the hospital.
Media representatives are requested to contact the Director’s office or Corporate Communications office in advance.

Sign language interpreting

We offer sign language interpreting services for deaf patients or relatives. To schedule an interpreter, contact us at:
Tel.: +43 1 360 66-5530
E: gabriela.willheim@pkd.at

Nearby Hotels and Apartments

If your relatives want to stay close-by during your hospital stay, you may refer to the following selection of hotels and apartments in Vienna's districts 1, 9, 17, 19 and 20.

5-star hotels

Grand Hotel - "Special rates for patients of Döbling Private Hospital"
Kärntner Ring 9
1010 Wien
T: +43 1 515 80-0
E: info@grandhotelwien.com
W: https://www.grandhotelwien.com

Park Hyatt Vienna
Am Hof 2
1010 Wien
T: +43 1 22740 1234
E: vienna.park@hyatt.com
W: https://www.hyatt.com/de-DE/hotel/austria/park-hyatt-vienna/vieph

Hotel Palais Hansen 
Schottenring 24 
1010 Wien 
T: +43 1 236 10 00
W: www.kempinski.com/de/wien/palais-hansen

 

4-star hotels

Arkadenhof
Viriotgasse 5
1090 Wien
T: +43 1 310 08 37
E: office@arkadenhof.com
W: www.arkadenhof.com

Austria Trend Hotel Albatros
Liechtensteinstraße 89
1090 Wien
T: +43 1 317 35 08
E: albatross@austria-trend.at
W: www.austria-trend.at

Gartenhotel Glanzing
Glanzinggasse 23
1190 Wien
T: +43 1 470 42 72
E: kleemann@gartenhotel-glanzing.at
W: www.gartenhotel-glanzing.at

Hotel Harmonie Vienna
Harmoniegasse 5-7
1090 Wien
T: +43 1 317 66 04-71
E: sales@harmonie-vienna.at
W: www.harmonie-vienna.at

Hotel Park Villa
Hasenauerstrasse 12
1190 Wien
T: +43 1 367 57 00
E: hotel@parkvilla.at
W: www.parkvilla.at

Hotel Schild
Neustift am Walde 97-99
1190 Wien
T: +43 1 440 40 44
E: office@hotel-schild.at
W: www.hotel-schild.at

SENATOR Hotel Vienna
Hernalser Hauptstraße 105
1170 Wien
T: +43 1 488 08
E: info@senator-hotel.eu
W: www.senator-hotel.eu

 

3-star hotels

Hotel Donauwalzer
Ottakringerstraße 5
1170 Wien
T: +43 1 405 76 45
E: info@donauwalzer.at
W: www.donauwalzer.at

Harry's Home Hotels
Handelskai 94-96
1200 Wien
T: +43 501 214-1490
E: wien@harrys-home.com
W: www.harrys-home.com

Hotel Ibis Styles Wien City
Döblinger Hauptstraße 2
1190 Wien
T: +43 1 404 19-444
E: reservierung@ibisstyleswien.com
W: www.ibisstyleswien.com

 

Apartments

Apartments Graf Sobieski
Sobieskigasse 36
1090 Wien 
T: +43680 224 74 09
E: vienna@sobieski-apartments.at
W: www.sobieski-apartments.at

Mondial Apartmements
Alserbachstraße/Pfluggasse 1
1090 Wien
T: +43 1 310 71 80
E: apartment@mondial.at
W: www.mondial.at/apartment

Apartment Nussdorf
Zahnradbahnstraße 5
1190 Wien
T: +43 676 412 18 43
E: gerlinde.pfaffenberger1@chello.at
W: www.kurzzeit-apartment-nussdorf.at

Apartment OrchideenPark - "Special rates for patients of Döbling Private Hospital"
Püchlgasse 1A-1D
1190 Wien
T: +43 1 236 29 88-10
E: concierge@orchideenpark.at
W: www.ig-city-apartments.com

Apartments Riemergasse
Riemergasse 8
1010 Wien
T: +43 1 512 72 20
E: office@riemergasse.at
W: www.riemergasse.at

Apartment Vindobona
Bloschgasse 13
1190 Wien
T: +43680 224 74 09
E: vienna@sobieski-apartments.at
W: www.sobieski-apartments.at

Internet Access

Free access to WiFi is available in all areas of Döbling Private Hospital. You can use your laptop or mobile device to surf the internet in every room and even in our garden.

Child care

If you need someone to look after your child during the day while you are staying with us, we encourage you to make use of the kindergarten “Harmonie” located just across the street from our hospital. Children of ages 1 to 8 are welcome, Monday to Friday, from 7:00 a.m. to 5:00 p.m. The child care, including 3 meals from our own kitchen, costs €25 euros per day.

To secure a spot while one is still available, please contact the kindergarten director Monika Ziegler.

She will also be happy to assist you if you only need a “babysitter” for a few hours.

Kindergarten "HARMONIE"
Director: Monika Ziegler
1190 Vienna, Heiligenstädter Strasse 40
(diagonally across from Döbling Private Hospital)
T: +43 1 367 71 72

MedicalCard

With the MedicalCard provided by Döbling Private Hospital, patients always have the contact information for our hospital ready to hand – with address, telephone number and email. For example, if you are experiencing a medical issue and cannot reach your personal physician, you can contact Döbling Private Hospital directly. Our team of doctors is available to provide medical advice and assistance at any time of day or night.

We would be happy to send you a MedicalCard. To request one, please send an email with your name and address to petra.vanecek@pkd.at. Or contact Ms. Vanecek at +43 1 360 66-5596

There is no charge for this service. The MedicalCard does not contain any personal or medical data.

Medication service

We are happy to provide you with the medications you may need for your first few days back at home. Please inform us of your needs at least one day before you check out. The medication will then be brought to your room on the following work day. If insufficient time remains to fulfill your request, you will be provided with a prescription that can be filled at a pharmacy.

Parking / underground garage

With few exceptions, the entire 19th district is a short-term parking zone. For a fee, parking is available directly across from Döbling Private Hospital in a modern underground garage, which is open 24 hours.

Check the current rates for the DöbLink parking garage at www.parken.at.

More on how to find us.

Smoking

Smoking is not allowed in Döbling Private Hospital. A separate smoking room is available on the ground floor behind the cafeteria, and a designated area is provided in the hospital garden.

Safe deposit

Valuables can be stored at your own risk in a safe deposit box available in your room. You may also deposit your valuables in the main safe at the reception desk. Please note that we cannot accept any responsibility for valuables not stored in the main safe.

Newspapers and Books

There is no need to give up your daily newspaper during your stay. A free daily newspaper is included with your breakfast. Other magazines can be purchased from a vendor who comes to the hospital every morning. Our hospital also has a bookcase library that you may use.

Supplementary Insurance - Direct Reimbursement Contracts

Direct reimbursement contracts exist between Döbling Private Hospital and the following Austrian private health care providers:

  • UNIQA Österreich Versicherungen AG
  • Wiener Städtische Versicherung AG – Vienna Insurance Group
  • Merkur Versicherung AG
  • Generali Versicherung AG
  • Allianz Elementar Versicherungs AG
  • MuKi Versicherungsverein auf Gegenseitigkeit
  • Donau Versicherung AG – Vienna Insurance Group

Direct billing means that Döbling Private Hospital will send the bill for the cost incurred from the hospital stay directly to the health care provider in question.

Heiligenstädter Straße 55-63, 1190 Vienna Icon Standort