Coronavirus: Our protective measures

Coronavirus (SARS-CoV-2) and COVID-19

Measures to protect our patients and staff

Ensuring the highest possible level of safety for our patients and staff is a prime concern in our hospital. For this reason the following safety measures are still in place as a precaution:


Entrance to the hospital is only possible via designated checkpoints, without exception. Hand sanitization is required and will be supervised by trained members of staff. Anyone wishing to enter the hospital, and who is not excluded from doing so by our access restrictions, will be assessed using a screening questionnaire and temperature check.

Face masks are mandatory

Both patients and visitors must bring their own FFP2 mask without exhalation valve to cover their mouth and nose and wear it in all areas of the hospital.

Coronavirus testing before inpatient stays and endoscopy

Patients who are scheduled for an inpatient stay in the hospital will be contacted in advance by phone, as a PCR test (using a nasal/throat swab) will be required before you come into the hospital. If the test is negative, you can be admitted as planned for your inpatient stay. If the test is positive, i.e. there is evidence of the virus, we will contact you to discuss what should happen next.

For an outpatient endoscopic examination (gastroscopy, coloscopy, rectoscopy) a negative result of a rapid antigen test or PCR test is required. The time of sampling must not be more than 48 hours ago. Find more information on the page of the Outpatient clinic (in German only).

Info sheet “What to do after your PCR test” (PDF)

Please note: We also offer PCR testing as a private service for people WITHOUT symptoms – appointments by phone, available at any time of day or night, including weekends, and results within 24 hours.

Current visitor regulations

No visiting is permitted at present in our hospital, except in the following circumstances, based on the regulations issued by the Federal Minister of Health:

  • Children and young people under the age of 18 are allowed 1 visitor per day for a maximum of 1 hour.
  • Expectant mothers may be accompanied by 1 person (maximum) for outpatient examinations (except CTG checks and appointments at FetoMed) during pregnancy and for delivery.
    After the birth the father or other accompanying adult may remain in the hospital, provided that he/she has a negative result of a rapid antigen test (fee: € 75). If he/she leaves the hospital premises, the standard visitor regulations then apply:
    New mothers and babies are allowed 1 visitor per day for a maximum of 1 hour.
  • Patients who are expected to remain in the hospital for more than 7 days are allowed 1 visitor per week for a maximum of 1 hour.
  • Patients in a critical condition may be visited by close relatives, by arrangement with the hospital (Tel.: +43 1 360 66-0).

Visiting is permitted only in a private room or the designated visitor areas. Children under the age of 16 are not allowed to visit.

Visitors are required to give their name and the name of the patient at the checkpoint, and to comply strictly with the specified safety precautions (wearing an FFP2 mask without exhalation valve to cover mouth and nose, hand hygiene, distancing rules).

Patients’ companions


  • children and young people under the age of 18,
  • vulnerable patients, and
  • women who are about to give birth,

a patient’s companion may be admitted to the hospital together with the patient.

Patients’ companions will be tested for coronavirus before admission, as patients are, using a PCR test. Admission is only permitted if the test result is negative.

Staff checks

In accordance with the regulations issued by the Federal Minister of Health, our staff are subject to regular coronavirus testing. Employees are also obliged to inform their supervisors immediately if anyone amongst their personal contacts is suspected to be ill, is quarantined or unwell, so that the hospital can take the appropriate measures.

Telemedicine and webinars

We are offering telemedicine services at the Institute for Physical Medicine and Rehabilitation, Outpatient Center for Internal Medicine, Children’s Health Center and Fertility Center.

Information evenings on childbirth will be held as webinars. More detailed information on childbirth is also available by phone and on our obstetrics department’s website.

Information in the hospital and online

Information is provided in the hospital, on our website and via Facebook about the key protective measures and rules for conduct.

What to do if a coronavirus infection is suspected

  • If you have symptoms like fever, cough, a sore throat or shortness of breath

AND if, in the 14 days before these symptoms appeared,

  • you were in close contact with someone who has (or is likely to have) coronavirus
    you have visited a risk area,

please do NOT go to a hospital or doctor’s office; stay at home.
Call the health advice hotline 1450 to discuss what to do next.

Hotlines and links

1450 – Health advice hotline (only for symptoms such as fever, coughing, sore throat, shortness of breath)

0800 555 621 – Coronavirus Infoline provided by AGES (the Austrian Agency for Health and Food Safety) – for any general questions on coronavirus

Federal Ministry of Health: Coronavirus (German)
   Downloads in English

AGES: Coronavirus

Robert Koch Institute (RKI): Frequently asked questions about the coronavirus
   Information in English Infopoint Coronavirus
   Information in English

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