Your hospital stay

If you have chosen Döbling Private Hospital for your treat­ment in consulta­tion with your atten­ding physician, they will contact our Admission office to make the necessary arrange­ments (bed, operating room).

Appointments for examinations and treatments at Döbling Outpatient Center are arranged directly with the relevant outpatient clinic or center. Before your appointment, you will receive all relevant information about preparation, required documents and organisational procedures.

You can find more informa­tion under the menu item Registration, admission.

Döbling Private Hospital and Döbling Outpatient Center are located in the heart of Vienna’s 19th district, and are easily accessible by public transport. If you are traveling by car there is a parking garage opposite the outpatient center.

You can find further information and a map here.

There are direct reimbursement contracts between Döbling Private Hospital and exclusively the following foreign private in­surance companies:

• AHA Insurance
• AIA April International Assistance
• AIOI Insurance
• AIU Insurance
• Allianz Worldwide
• AXA
• BUPA
• CIGNA
• Henner GMC
• HTH Worldwide
• NIPPONKOA Insurance
• Redbridge
• SOS International
• SUMIS Insurance

Direct billing means that Döbling Private Hospital will send the bill for the cost incurred from the hospital stay directly to the health care provider in Question.

A bathrobe is available from our staff on request. In the bath­room, you will find a hair­dryer. If you need a portable hair­dryer, for example with absolute bed rest, please contact a nursing assis­tant.

We accept Austrian debit cards and all major credit cards.

For people with special requirements, Döbling Private Hospital and Döbling Outpatient Center offer wheelchair-accessible entrances and treatment rooms, as well as wide corridors. There are also several lifts and signs that are easy to read so that we can ensure a problem-free and comfortable stay, during which you are able to move around independently.

Most outpatient centers are on the ground floor, where there are also three clearly-marked bathrooms with disabled access. For parents with children there is also a baby-changing table in these disabled toilets.

Tram line D (Rampengasse stop) has low-floor doors allowing step-free access to the Döbling Outpatient Center.

Parking spaces for the disabled are available between entrance A and entrance B, the main entrance to the hospital. The parking garage at Heiligenstädterstraße 46-48 – directly opposite – offers step-free access to the Doctors’ Office Center (on the first, fourth and fifth floors), the Institute for Physical Medicine (2nd floor) and the NEST Pediatric Center (ground floor).

Occasionally it is necessary or desirable to have an accom­panying person stay in the room with the patient, for example, if the patient is a child or an elderly person, or simply because a trusted person should be present. Please feel free to discuss this option with our staff at the ad­mission office.

There are no fixed visiting hours at our hospital. However, because you need your sleep, we recommend you receive your visitors between 8:00 am and 10:00 pm. We also ask you to please be consi­derate of the other patients in your room. From time to time we have to ask visitors to leave the room for a short time due to certain nursing and medical acti­vities. Other­wise visitors are always wel­come, as they are proven to be bene­ficial to the recovery.

In consultation with your attending physician, you may be dis­charged from our hospital at any time of day or night – even on weekends!

You will receive a confirmation of your stay from the nursing staff in your ward along with your other dis­charge papers.

You can find more information under the menu item Dis­charge.

We are committed to protecting our patients’ privacy. For this reason we do not allow photo­graphy or filming within the hospital premises. This measure also serves to protect the personal rights of all indivi­duals in the hospital.
Media represen­tatives are requested to contact the Director’s office or Corporate Communi­cations office in advance.

We offer sign language interpreting services for deaf patients or relatives. To schedule an inter­preter, contact us at:
T: +43 1 360 66-0
E: anmeldung@pkd.at

Many of the services offered at Döbling Outpatient Center are included in the direct billing agreements with Austrian social insurance providers, and covered by compulsory insurance, which means they are largely free of charge for patients. These services are available on presentation of your e-card and in some cases a doctor’s referral.

If you are not sure whether an examination which has been recommended for you requires a referral from your doctor or not, please enquire by phone in advance.

If you do not have standard compulsory medical insurance, you may of course use any of these services on a private self-pay basis.

For any questions on what is covered by your insurance provider, any referral needed or the costs for self-pay patients – and of course to make an appointment – do give us a call on:

T: +43 1 360 66-5000

Free access to WiFi is available in all areas of Döbling Private Hospital. You can use your laptop or mobile device to surf the internet in every room and even in our garden.

We are happy to provide you with the medica­tions you may need for your first few days back at home. Please inform us of your needs at least one day before you check out. The medi­cation will then be brought to your room on the following work day. If insuffi­cient time remains to fulfill your request, you will be pro­vided with a pre­scription that can be filled at a phar­macy.

If you and your affiliated physician have chosen Döbling Private Hospital for your treatment, your physician will contact our Admissions team and make the necessary reservations for your bed and operating theatre.

If you have been given a scheduled time for your operation, please note that for organisational reasons the actual start time may vary by up to 2 hours and, in exceptional cases, even longer. Thank you for your understanding.

With few exceptions, the entire 19th district is a short-term parking zone. For a fee, parking is avai­lable directly across from Döbling Private Hospital in a modern under­ground garage, which is open 24 hours.

Check the current rates for the DöbLink parking garage at www.parken.at.

More on how to find us.

Smoking is not allowed in Döbling Private Hospital. A separate smoking room is avai­lable on the ground floor behind the cafeteria, and a desi­gnated area is provi­ded in the hospital garden.

Have you been referred to us by your doctor for a specific examination, and do you have any questions about this? We are happy to help. To ensure that enough time can be scheduled for your individual examination, please call as soon as possible to make an appointment on:
T: +43 1 360 66-5000

If you prefer to dial direct you can find the relevant phone numbers on the webpage for each outpatient center.

For laboratory diagnostics you do not need to make an appointment – just come to the Institute for Laboratory Diagnostics during opening hours.

Valuables can be stored at your own risk in a safe deposit box available in your room. You may also deposit your valuables in the main safe at the recep­tion desk. Please note that we cannot accept any respon­sibility for valuables not stored in the main safe.To make admission as simple and secure as possible, we recommend leaving valuables and jewellery at home.

You don't have to do without your daily newspaper during your stay with us. You are welcome to use the plat­form „Austria Kiosk“ for free and choose from more than 140 digital news­papers and maga­zines. The platform is available on PC, smart­phone or tablet. On request, you can also receive a daily news­paper with break­fast. Other maga­zines can be pur­chased from a vendor who comes to the hospital every morning. Our hospital also has a bookcase that you may use.