Quality management

Döbling Private Hospital ranks among Vienna's top private hospitals treating about 17,000 patients from home and abroad each year.

For years, Döbling Private Hospital has been a pioneer in quality assurance for patients. The benefits to patients are obvious: medical services are made comparable and the identification of possible weaknesses is made possible.

Medical outcome quality

When patients choose a hospital, they want to go where they will receive the best medical care. This information is hard to come by, though. Measuring medical outcome quality is a difficult task since the basic prerequisites for an operation or a treatment are different for each individual.

Nevertheless the PremiQaMed private hospitals have taken on this challenging task and has begun by surveying the number of wounds that become infected by hospital as a preliminary indicator of medical outcome quality. Everything should nominally be done to prevent these infections, so the figure should approach zero. The figure below shows the values for PremiQaMed private hospitals compared to the international nominal values.

Rate of infection for selected operations

Type of surgical intervention Nominal value PremiQaMed Hospitals value (2023)
Hip replacement <0.98% 0.97%
Knee replacement <0.49% 0.00%
Caesarian section <0.68% 0.00%
Gallbladder removal <1.59% 0.00%

EFQM certification

One of the hospital’s key concerns is ongoing quality improvement undertaken in the interests of our patients, staff and all other stakeholders. We seek to continue to develop and improve in a sustainable way.

To do this in a systematic way, Döbling Private Hospital decided in 2019 – together with the other private hospitals of the PremiQaMed Group – to implement a quality management system in line with the EFQM criteria (European Foundation for Quality Management).

EFQM is a model for designing, developing and managing organizations and is used by around 30,000 companies worldwide to guide their ongoing assessment activities and encourage their continual improvement – the goal always being progress towards “excellence.”

EFQM - Committed to Excellence

Our EFQM certification represents an important component of our quality assurance and contributes to the ongoing development of our hospital.

We are very pleased that Döbling Private Hospital has succeeded in earning the distinction “Committed to Excellence” or “Validated by EFQM” for the first time in 2020. A successful re-validation took place in 2024.

Company report 2023

PremiQaMed Group - Unternehmensbericht 2023 (link opens in new window/tab)

In the PremiQaMed Group's eight healthcare facilities, around 2,000 employees from 45 nations – together with the top doctors with whom we work in partnership – once again made an important contribution to healthcare in 2023: they cared for more than 51,000 inpatients and over 130,000 outpatients in the Group's facilities.

Patients thanked us for this last year with an average recommendation rate of 97 percent.

Read this and much more – e.g. reports on our construction projects, HR work, project management and sustainability – in the Company report 2023 (available in German) on the PremiQaMed Group website.

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